Parashift/Insurance/Broker Correspondence
Insurance · Use-Case

Automatically pre-sorting broker correspondence.

Brokers send powers of attorney, commission statements, claim notifications, and policy amendments by email, post, and broker portal, each broker with its own format. Parashift automatically classifies every piece of correspondence, extracts policy number and commission rate in structured form, and routes it to the right department.

VAG · FINMA outsourcing-compliant EU AI Act Art. 6(3) C5 · SOC 2 · ISO 27001
Posteingang
→ Commissions→ Claims→ Policy admin
Broker correspondence · Commission statement
BrokerBroxx Insurance Brokers AG
Policy no.77-341-209
Commission rate12%
Classified
PaxCSS VersicherungOrion
The process today

Every broker writes differently; every letter has to be sorted.

Broker correspondence arrives with no shared format: powers of attorney, commission agreements, claim notifications, and free-text letters all land in the same inbox. Before a piece of correspondence can be handled, someone has to read it, assign it to the right document type, and route it to the responsible department, a back-office bottleneck at any real volume.

Document list

What Parashift recognizes in every broker letter.

Regardless of broker or format, document type and relevant fields are captured automatically.

Broker mandate / power of attorney

BrokerPrincipalScopeValidity

Commission agreement / statement

Commission ratePolicy no.Statement periodAmount

Claim notification from broker

Policy no.Loss dateClaim typeContact

Policy amendment request

Policy no.Type of changeEffective from

Cancellation letter

Policy no.Cancellation dateReason

Broker correspondence (free text)

SenderSubjectPolicy reference
Process

From correspondence to department.

01 · CAPTURE

Email inbox, broker portal

Broker correspondence from every channel is consolidated centrally into one inbox.

02 · CLASSIFICATION

Document type & broker match

Every letter is automatically matched to its document type and the right broker.

03 · EXTRACTION

Policy no., commission rate, subject

Relevant fields are captured in structured form, regardless of the broker's format.

04 · ROUTING

Right department & core system

Correspondence is automatically routed to commissions, claims, or policy administration.

Target systems

Integrates with your broker and core systems.

Low-code connection via documented REST APIs, without replacing existing infrastructure.

GuidewireAdcubumSAPmsg.GlobalInsiders SolutionIn-house builds

Compliance:

VAG outsourcing requirements (FINMA) DORA, in force since Jan 17, 2025 EU AI Act Art. 6(3) (ancillary procedural task) C5 · SOC 2 · ISO 27001
Impact

What changes for your broker back office.

90%

less manual pre-sorting of broker correspondence

1 day

to a productive pilot in your back office

One use case among many for insurance.

Claims processing, claims settlement, and application & underwriting follow the same principle: read, validate, hand off to the core system.

All use cases for insurance →
Frequently asked

Broker correspondence, answered briefly.

Which broker documents does Parashift recognise?
Broker mandates and powers of attorney, commission agreements and statements, claims notifications, contract amendment requests, cancellations and free-form correspondence. Every inbound item is classified before it reaches the back office.
Does this work when every broker uses their own forms?
Yes. Parashift does not rely on a template per broker but recognises document type and fields by content. A new broker with a new layout needs no setup.
How do policy number and commission rate reach the broker management system?
Through the API or a file handover. Each item comes back as a structured record with document type, policy number, broker and the extracted fields.
What happens with items that cannot be matched?
They are flagged as open and passed to the responsible team with the context that was recognised, instead of being posted incorrectly.
Is this compatible with insurance outsourcing requirements?
Parashift is built for outsourced processing in insurance: documented processing, C5, SOC 2 and ISO 27001 evidence, and the details you need for your outsourcing register.
How long does implementation take?
For a defined broker mail stream, expect a few weeks: connection, alignment of document types and fields, parallel run, cutover.

Pre-sort and route broker correspondence automatically.

Book a free 30-minute briefing: we'll show you how broker correspondence is classified using real sample documents.

Reply the same business day · no sales pressure