{"id":6191,"date":"2021-05-18T05:00:00","date_gmt":"2021-05-18T05:00:00","guid":{"rendered":"http:\/\/parashift.io\/?p=6191"},"modified":"2025-11-30T22:42:04","modified_gmt":"2025-11-30T22:42:04","slug":"automate-back-office-work-with-machine-learning-based-ocr","status":"publish","type":"post","link":"https:\/\/parashift.ai\/en\/automate-back-office-work-with-machine-learning-based-ocr\/","title":{"rendered":"Automate back-office work with machine learning-based OCR"},"content":{"rendered":"\n<p>Back-office work is part of the daily bread of a company. The larger the company, the more time, employees, and costs the back-office work takes up. Especially if this work is done in manual processes. Therefore, back-office tasks are often outsourced to external service providers abroad, with which the company expects optimization in various forms, mainly through lower costs. However, outsourcing back-office work always comes with disadvantages. Why you should automate your back office work with machine learning-based (ML-based) OCR (Optical Character Recognition) instead and what advantages this has compared to outsourcing, you can read in this article.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The reasons for automation in the back-office are manifold<\/p>\n<\/blockquote>\n\n\n\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-5f260b32-c5b0-4cbd-9a4c-0cc15b0d5980\"><span class=\"hs-cta-node hs-cta-5f260b32-c5b0-4cbd-9a4c-0cc15b0d5980\" id=\"hs-cta-5f260b32-c5b0-4cbd-9a4c-0cc15b0d5980\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/5804034\/5f260b32-c5b0-4cbd-9a4c-0cc15b0d5980\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-5f260b32-c5b0-4cbd-9a4c-0cc15b0d5980\" style=\"border-width:0px;\" height=\"418\" width=\"800\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/5804034\/5f260b32-c5b0-4cbd-9a4c-0cc15b0d5980.png\"  alt=\"Parashift On-demand webinars\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(5804034, '5f260b32-c5b0-4cbd-9a4c-0cc15b0d5980', {\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-disadvantages-of-outsourcing-back-office-work\">Disadvantages of outsourcing back-office work<\/h2>\n\n\n\n<p>Outsourcing can certainly still be a useful tool. However, if there are better alternatives for process optimization in the back-office, it is worth taking a closer look. With the automation of various back-office work through ML-based OCR, these very alternatives are available. Before we go into more detail on use case examples, let&#8217;s first take a look at a few disadvantages of outsourcing back-office tasks:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Risk: Outsourcing data-heavy back-office work overseas always comes with some risk. Data protection and compliance have never been more important, and so the requirements (and handling of breaches) too<\/li>\n\n\n\n<li>Complexity: The complexity of outsourcing is often underestimated. Seamless integration of back-office work requires an organizational effort that should not be underestimated. Furthermore, there are ongoing controls regarding contract compliance, quality assurance, and others<\/li>\n\n\n\n<li>Dependency: Outsourcing always brings with it a certain dependency, which naturally comes with outsourcing<\/li>\n\n\n\n<li>High requirements: The requirements are constantly increasing, companies want to not only save costs with the outsourcing of back-office work but also achieve qualitative improvements and error minimization<\/li>\n\n\n\n<li>Scalability: Theoretically, back-office work can be scaled in outsourcing. In practice, however, this not only means a large increase in costs due to more employees but is also an illusion of the possibilities of manual versus automated scalability<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>With intelligent, machine learning-based OCR, the efficiency and productivity of back-office work can be taken to a new level<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-machine-learning-based-ocr\">Why machine learning-based OCR?<\/h2>\n\n\n\n<p>Yes, why not make use of traditional OCR? The short answer is: Because back-office documents are far too complex and expensive for traditional OCR. Only intelligent, ML-based OCR can handle the high variation of unstructured documents. The longer answer to why and where ML-based OCR has clear advantages over traditional OCR is explained in more detail <a href=\"https:\/\/parashift.ai\/en\/why-machine-learning-based-ocr-beats-traditional-ocr-hands-down\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Smaller risks and significantly reduced costs &#8211; just two of the benefits from automations in the back office<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-advantages-of-automating-back-office-work\">Advantages of automating back-office work<\/h2>\n\n\n\n<p>Compared to the disadvantages of outsourcing, the benefits of automation in back-office work using ML-based OCR trump massively:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Risk: Transparency in processes is significantly higher with the automation of back-office work, which eases the high compliance requirements while mitigating risks<\/li>\n\n\n\n<li>Complexity: Since ML-based OCR can be easily integrated into existing systems, the complexity is low and the initial effort is comparatively small<\/li>\n\n\n\n<li>Dependency: Eliminates completely, as back-office work can always be monitored independently<\/li>\n\n\n\n<li>High requirements: Automations of back-office work know how to meet the high demands by keeping the quality high and the error rate to an absolute minimum<\/li>\n\n\n\n<li>Scalability: With automation, back-office work can be scaled infinitely, which allows for more efficient processes and enormous increases in productivity<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Use cases for automation are desired around data-heavy back-office work &#8211; i.e., in most of them<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-numerous-use-cases-for-the-automation-of-back-office-work\">Numerous use cases for the automation of back-office work<\/h2>\n\n\n\n<p>The advantages of automation over outsourcing are therefore clear. When it comes to which specific back-office work is a candidate for automation, it&#8217;s basically about data-heavy, repetitive tasks that involve entering, capturing, matching, and processing data. Thanks to intelligent, ML-based OCR, this includes complex and unstructured documents. Depending on the industry, use cases can vary, including the following back-office operations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Onboarding: Verifying customer data is one of the time-consuming back-office tasks that can be automated in a variety of industries, from insurance to real estate to <a href=\"https:\/\/parashift.ai\/en\/transform-your-kyc-process-with-ai-ocr\/\" target=\"_blank\" rel=\"noreferrer noopener\">banking<\/a><\/li>\n\n\n\n<li>Insurance: As a typical part of claims management, <a href=\"https:\/\/parashift.ai\/en\/document-processing-in-the-insurance-industry\/\" target=\"_blank\" rel=\"noreferrer noopener\">capturing claims<\/a> data is tedious and can be automated<\/li>\n\n\n\n<li>Finance: Even complex accounting processes such as <a href=\"https:\/\/parashift.ai\/en\/automatic-incoming-invoice-processing-as-a-critical-success-factor\/\">incoming invoice processing<\/a> can be automated using intelligent ML-based OCR and its ability to capture and process highly unstructured documents<\/li>\n\n\n\n<li>Match and verify: The amount of back-office work involved in checking <a href=\"https:\/\/parashift.ai\/en\/optimize-your-cashback-campaigns-with-automated-data-capture\/\" target=\"_blank\" rel=\"noreferrer noopener\">cashback campaigns<\/a>, for example, is immense and can be automated<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/parashift.ai\/sign-up\/\" target=\"_blank\" rel=\"noreferrer noopener\">Start Trial<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-499968f5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/parashift.ai\/en\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">Talk to us<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Back-office work is part of the daily bread of a company. The larger the company, the more time, employees, and costs the back-office work takes up. Especially if this work is done in manual processes. Therefore, back-office tasks are often&#8230;<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1],"tags":[13,35,36,37,14],"class_list":["post-6191","post","type-post","status-publish","format-standard","hentry","category-news","tag-digital-transformation","tag-digitalization","tag-document-capture","tag-document-extraction","tag-document-management"],"_links":{"self":[{"href":"https:\/\/parashift.ai\/en\/wp-json\/wp\/v2\/posts\/6191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/parashift.ai\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/parashift.ai\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/parashift.ai\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/parashift.ai\/en\/wp-json\/wp\/v2\/comments?post=6191"}],"version-history":[{"count":2,"href":"https:\/\/parashift.ai\/en\/wp-json\/wp\/v2\/posts\/6191\/revisions"}],"predecessor-version":[{"id":31052,"href":"https:\/\/parashift.ai\/en\/wp-json\/wp\/v2\/posts\/6191\/revisions\/31052"}],"wp:attachment":[{"href":"https:\/\/parashift.ai\/en\/wp-json\/wp\/v2\/media?parent=6191"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/parashift.ai\/en\/wp-json\/wp\/v2\/categories?post=6191"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/parashift.ai\/en\/wp-json\/wp\/v2\/tags?post=6191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}