{"id":27596,"date":"2025-08-04T00:06:00","date_gmt":"2025-08-04T00:06:00","guid":{"rendered":"https:\/\/parashift.io\/?p=27596"},"modified":"2025-12-11T06:33:48","modified_gmt":"2025-12-11T06:33:48","slug":"cs_updates","status":"publish","type":"post","link":"https:\/\/parashift.ai\/en\/cs_updates\/","title":{"rendered":"From Junior to Mid-Level: Berkay & Florian take on new roles\u00a0at Parashift"},"content":{"rendered":"

<\/p>\n

At Parashift, we celebrate growth \u2013 especially when it\u2019s as clear and well-earned as in the case of Berkay Demirbilek<\/strong> and Florian Karrer<\/strong>. Both are stepping out of their junior roles and are now taking on mid-level responsibilities in Customer Success Management<\/strong>.<\/p>\n\n\n\n

<\/p>\n\n

\"\"<\/figure>\n

<\/p>\n\n

\u00a0<\/div>\n

<\/p>\n\n

Growth at Parashift isn\u2019t assigned \u2013 it evolves<\/strong><\/p>\n

<\/p>\n\n

Customer Success at Parashift isn\u2019t a fixed role. It\u2019s a dynamic, evolving space. Those who take initiative, embrace responsibility, build expertise, and cultivate real customer relationships naturally grow into new challenges. That\u2019s exactly what Berkay and Florian have done over the past months and years \u2013 step by step, with dedication, clarity, and growing independence.<\/p>\n

<\/p>\n\n

\u00a0<\/div>\n

<\/p>\n\n

Florian Karrer \u2013 Technical problem-solver with an all-rounder mindset<\/h4>\n

<\/p>\n\n

Florian (in the center of the picture) has been part of Parashift since 2021 and has grown from the role of Validator to Junior Delivery Specialist<\/strong> and now to Mid-Level Customer Success Manager<\/strong>. Alongside his role at Parashift, he\u2019s pursuing a Bachelor\u2019s degree in Business Informatics at FHNW<\/strong>, managing the demanding mix of studies and a highly active part-time position with an amazing consistency.<\/p>\n

<\/p>\n\n

What sets him apart: strong technical intuition, a keen sense for customer needs, and the ability to solve complex challenges with practical clarity.<\/p>\n

<\/p>\n\n

Outside of work, Florian is up for any kind of sport \u2013 tennis, golf, running, or whatever new discipline crosses his path. And: once famous for his near-legendary cola consumption, he\u2019s now drinking… sometimes water. That, too, is what we call progress.<\/p>\n

<\/p>\n\n

\u00a0<\/div>\n

<\/p>\n\n

Berkay Demirbilek \u2013 Strategic thinker with clever precision<\/h4>\n

<\/p>\n\n

Berkay<\/a> (on the right in the picture) joined Parashift in April 2024, bringing with him a Bachelor\u2019s and Master\u2019s degree in Business & Economics<\/strong>, plus valuable internship experience at Deutsche Bank<\/strong> and Henkel<\/strong>. At Henkel, he worked in brand and sales strategy, while at Deutsche Bank he was directly involved in customer service \u2013 a background that still helps him today in understanding client needs with clarity and empathy.<\/p>\n

<\/p>\n\n

What makes him stand out? In addition to his strategic mindset, it\u2019s his clever precision<\/strong>: As an experienced martial artist, Berkay brings not only discipline, but also calm, focus, and the ability to stay centered \u2013 qualities that are worth their weight in gold in complex customer projects.<\/p>\n

<\/p>\n\n

And internally? He\u2019s long become our unofficial Customer Success Balance Master<\/strong>. Always helpful, always friendly, always ready with a dry one-liner. The team likes him so much that they would prefer to appoint him as the official Feel Good Manager for onboarding by default.<\/p>\n

<\/p>\n\n

\u00a0<\/div>\n

<\/p>\n\n

\u00a0What this means for our customers<\/h4>\n

<\/p>\n\n

From day one, both Berkay and Florian have stood out for their reliability, team spirit, and eagerness to learn. What they bring to the table today:<\/p>\n

<\/p>\n\n